Refund policy

At Gimie Candy, quality and safety are our highest priorities. Because our products are food items, we adhere to strict hygiene and safety standards that limit how returns and refunds can be handled.

Food Product Policy (No Returns)
Due to the perishable and consumable nature of our lollipops, we do not accept physical returns. Once candy leaves our facility, it cannot be resold or restocked for safety reasons.

When Are Refunds Available?
We’re happy to help if an issue occurs. You may be eligible for a refund (no return required) in the following situations:

• You received the wrong item
• Your order arrived damaged
• Your order arrived defective or melted beyond usability
• There was a shipping or fulfillment error on our end

Refund Amounts

If a refund is approved:

• The product cost will be refunded
• Shipping costs are not fully refundable
• We currently split shipping costs, meaning that your refund will be issued minus your portion of shipping. Our original outbound shipping cost is also deducted

• Refunds are issued to the original payment method within 5–10 business days after approval

Proof Required
To help us process your request quickly, please email us within 7 days of delivery with:

• Your order number
• A clear photo of the item(s)
• A brief description of the issue

Contact: gimiecandy@gmail.com

Non-Refundable Situations
Refunds will not be issued for:

• Change of mind or taste preferences
• Orders placed incorrectly
• Delays caused by the shipping carrier
• Orders where no issue can be verified

Cancellations
Orders may be canceled before they ship. Once an order has been processed or shipped, it cannot be canceled.